Return and Refund Policy

Returns Policy

All our my brownies are perishable items and unfortunately we can’t offer you a refund. However, if you have any problems, please do contact us straight away, and I am more than confident we can resolve any issue, but you must retain the product and packaging in the condition it was received, please do not dispose of any item as it may be required to be returned for inspection in order that we can understand what may have caused the problem.

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Exchanges
We only replace brownies if for some reason you believe they are not up to standard or damaged in the delivery process. If you need to exchange it for the same item, please contact me straight away so we can see what the problem is and hopefully get it resolved as soon as possible. Please do not dispose of  any products or packaging, and retain in the condition it arrived,  in order we can collect the item for us to understand what may have caused the problem

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Shipping
Please note that I use a courier to send out our brownies, usually DPD Next day, but occasionally Royal Mail to places like Northern Ireland, The Channel Islands, Isle of Man and some areas of Scotland, we are very much in the hands of our delivery partners and unfortunately cannot be held responsible if they deliver outside of their intended delivery schedules. Therefore we are not liable for any delivery issues once the brownies have been collected from my kitchen. I will always do the very best to understand and resolve issues on your behalf.

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To return your product, you should contact us first to obtain a returns address. Unfortunately we cannot deal with any items which have been returned to us without first letting us know.

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You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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Any queries please contact scrumptiousbylucy@email.com